PRIVACY POLICY

Khiladee (“Khiladee”, “we”, “us” or “our”) operates the website at www.khiladee.com (the “Platform”). Through our Platform we provide services to our customers (hereinafter referred to as “Customers” or “you”).
We have developed a privacy policy (“Privacy Policy”) to explain how we use and disclose information from and/or about the Customer and their rights regarding the collected information.
Our top priority at Khiladee is to ensure customer privacy. In order to give the Customer complete security, we have a Privacy Policy that ensures full protection of Customers’ data and personal. information.
Set out below is our Privacy Policy which details the manner in which the information is used and disclosed. All users to the Platform are advised to read and understand our Privacy Policy carefully, as by accessing the Platform, the Customers are bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to the Customers provided herein.

• PERSONAL.INFORMATION

Khiladee is completely responsible for all personal information of Customers which includes
Customer’s.name, address, email. Address, phone number etc.

• USE.OF.PERSONAL.INFORMATION

Khiladee uses Customer information to fulfill order commitments and to provide Customers with all expected services. We also keep Customers’ personal information record if we need it to fulfill any order, or as long as it is required/allowed by law, after which all the Customer’s personal information will be deleted. We use your personal information to provide our services to you and the information is used for:

• enhancing the safety and security of users of Khiladee;
• Customer support;
• Research and development;
• Marketing purposes; and
• Matters in connection with legal proceedings.

We do not sell or share the Personal Information of our users with any third party for direct marketing purposes except with users’ consent. The personal information collected by users is used:

• For providing services:

We use data for providing, maintaining, and personalizing our services to our Customers. This includes the use of data for:

• Signing up an account;
• Personalising users accounts, e.g. sharing the information on the user based on its area;
• Performing necessary operations for maintaining Khiladee’s services.

1. For Safety Purposes:
   User personal information is used to help maintain the safety, security, and integrity of our services and users. This includes:

• Verification of user’s identity and eligibility;
• Use of device, location, user profile, usage, and other data for preventing, detecting, and combating fraud;
• Use of user rating, complaints about ensuring a better and safe environment for our customers.

     The aforementioned activities are performed on grounds that they are mandatory to fulfill our obligations with users under our terms of use or any other agreement with users and for Khiladee or other parties’ legitimate safety and security interests including users and members of the general public.

• Customer Service: We use the information collected from our users for providing customer support, including the investigation and addressing user concerns, and monitoring and improving our customer support responses and processes. Khiladee may share customers’ personal data with third parties who are responsible for performing delivery services to Customers on behalf of Khiladee. Keep in mind that such shared information will also be protected and secured.
  
  
• We share your Personal Information with our service providers to help us provide our services in a seamless manner.

• Research and Development: We may use information collected by us for research and development purposes to enhance the quality of our services.

• Marketing: We may send marketing offers, deals, promotions, and discounts that will be following the Khiladee terms of business and we hold the right to restrict, limit or discontinue any offer, deal, promotion, or discount without providing any reason or prior notice.
  
  
• Legal Proceedings and Requirements: Personal data (if any) may be used for investigation or address claims or disputes relating to the use of Khiladee or its partners’ services, for satisfying requirements under applicable laws, agreements, or according to legal process or governmental request, including from law enforcement authorities. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, court order, search warrant, or another lawful request for information we receive, or to otherwise protect our rights.When you place an order through the Platform, we will retain your Personal Information for our records unless and until you ask us to delete/remove this information.
  
  
• CUSTOMER.RIGHTS
  We make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access
  You have the right to request us for copies of your personal data, chargeable at a charge notified by Khiladee.

• The right to rectification
  You have the right to request us for correcting any information you believe is inaccurate and completion of any information you find to be incomplete.

• The right to restrict processing
  You have the right to request us to process your data as specified in this Privacy Policy.

• The right to object to processing
  You have the right to object us to process your data, unless and until it interferes with our rendering of services to other users of the Platform.

1. The right to data probability

You have the right to request us to transfer data that we collect directly to you or other users as provided in this Privacy Policy.

If you have any questions, please email info@khiladee.com

• RETENTION

 We may retain your personal information as long as we have an ongoing legitimate business need to do so, for example, to provide services to you, or as required or permitted by applicable laws, such as tax and accounting laws.

When we have no ongoing legitimate business need to process your personal information, we may either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

• COOKIES

This section explains how we use cookies and similar technologies to recognize you when you visit our Platform.

• What is a Cookie?

Cookies are small text files that uniquely identify your browser or device. The cookie is stored on your browser by website or apps that you visit. When you return to that website or app (or visit websites or apps that use the same cookies) these platforms recognize the cookies and your browsing device.

• Why we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical and/or security reasons in order for our Platform to operate. We refer to these as "essential" or "strictly necessary" cookies. First party cookies are mainly served to enable basic functionality on our Platform; including web analytics cookies that help us understand how users use our web pages and how we can improve their use.

 In addition, we also use social media cookies. You may register for Platform membership and "share" Platform content through social media such as Facebook and Twitter. These websites have their own privacy policies which govern their use of information, which you can find on the respective websites.

We also use cookies to enable us to track and target the interests of Platform visitors to enhance the experience on our Platform by researching visiting patterns and conduct interest-based advertising; assisting our partners to track user visits to the Platforms; and to track progress and participation in promotions. We use first- and third-party cookies for these purposes.

• How to delete cookies?

We use cookies on the Platform to make sure you can use the Platform easily and enjoy the services available on the Platform.

You can change your preferences by changing the settings in your browser. Most browsers will allow you to choose the level of privacy settings you want. This lets you control your cookie settings so that you can:

• see what cookies or other locally stored data you have got and delete them on an individual basis;
• block third party cookies or similar technology;
• block cookies or similar technology from particular sites;
• block all cookies or similar technologies from being set; or
• delete all cookies or similar technologieswhen you close your browser.

Deleting cookies or similar technologies means that any preference settings you have made on the Platform will be lost. Blocking all cookies or similar technology means functionality on the Platform will be lost. Please note that if you choose to refuse cookies or pixels you may not be able to use the full functionality of the Platform.

• CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and when this is required by applicable data protection laws. Any changes to this Privacy Policy will be communicated by us posting an amended Privacy Policy on the Platform. Once posted on the Platform, the new Privacy Policy will be effective immediately.

DISCLAIMER: BY USING THE PLATFORM, YOU AGREE THAT WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. BY USING THE PLATFORM, YOU AGREE TO THE CONTENTS OF THIS PRIVACY POLICY GIVE YOUR IRREOVACABLE CONSENT TO US FOR COLLECTING YOUR PERSONAL INFORMATION.